FS Casino Terms and Conditions: Accounts, KYC, Payments and Bonuses
Our FS Casino Terms set out how your account, payments, bonuses, verification and use of our services are handled. FS Casino services are provided through Intelligent Innovations N.V., company number 142065, under Curaçao Gaming Control Authority licence OGL/2024/767/0360, while Verbenaz Limited acts as our authorised payment agent. If a translated version differs from the official English Terms, the English wording controls.
Operator, scope and controlling version
By registering, users agree to the Terms together with the Privacy Policy, Bonus Policy and other applicable website documents. We can update the Terms, and the current version takes effect when published on the website.
For that reason, any local-language summary should be read together with the live English Terms. This page is a readable summary, while our current official Terms remain the controlling legal text.
Eligibility and local law
The service is intended for users aged 18+ or the higher legal gambling age that applies in their jurisdiction. We may request proof of age and can place restrictions on an account where age verification remains incomplete.
Our Terms ask you to consider the online-gambling rules that apply where you are located. A Curaçao licence describes our regulatory status in Curaçao, while local authorisation is assessed separately in each target market.
Account creation and KYC
Registration requires accurate, complete information. The Terms allow one main account per player and classify additional profiles as duplicate accounts. If an additional profile is classified as a duplicate, the current Terms allow account restrictions that can affect transactions, balances or bonuses.
We may perform identity and contact checks, request source-of-funds information and ask for video verification. Withdrawals can be restricted while verification is incomplete.
Deposits, payment ownership and withdrawals
The current Terms provide that deposits should be made from payment methods belonging to the registered player. The Terms require deposits and withdrawals to use payment details belonging to the registered account holder and state that the same deposit method should be used for withdrawal where applicable.
| Rule area | Current published term |
|---|---|
| Visa/Mastercard minimum deposit | $10 per transaction |
| Visa/Mastercard minimum withdrawal | $10 per transaction |
| Visa/Mastercard maximum withdrawal | $450 per transaction |
| Identity check | Required in specified cases, with additional documents possible |
| Low-turnover withdrawal | Operator may withhold 20% under the published turnover condition |
Published approval windows currently range from up to two business days for smaller withdrawals to up to 30 days for amounts above $15,000. These figures describe our approval period; the payment provider can add its own processing time afterwards.
Betting, games and account-use restrictions
We ask you to check transaction details before confirming bets or games. Our current Terms list fraud, collusion, stolen payment methods, exploitation of software errors and similar activity among the restricted uses of an account.
Our current Terms also restrict VPN, proxy or similar tools when they are used to disguise your actual location. The account is intended for the registered player, so selling, transferring or handing control to another person falls outside the permitted account use described in the Terms.
Bonus rules and promotional abuse
Casino promotions are additionally governed by the Bonus Policy and individual campaign terms. The current policy sets game-contribution rules, bonus expiry, a maximum promotional bet and restrictions on bonus abuse.
We recommend that you review the current bonus rules before activating a promotion because general account Terms do not describe every campaign-specific condition.
Suspension, closure and updates
You can request account closure through our stated support route. Our Terms also describe circumstances in which we may restrict, suspend or close an account, including serious breaches or links to blocked accounts.
Because the Terms can change, users should check the current version before transactions or actions that depend on a specific clause. Older screenshots or cached summaries may no longer reflect the operative wording.
Disputes, governing wording and local rules
The published Terms state that the English original controls interpretation where translations differ. Any governing-law, dispute or complaints wording used on a local page should be taken directly from the current operative Terms and Customer Complaints Policy.
Local consumer or gambling laws can also create separate obligations. Country-targeted content should therefore avoid suggesting that the Curaçao licence settles local legality.
How the main legal documents work together
We use several documents for different parts of the account relationship. The Terms govern the account and general service, the Bonus Policy adds promotion-specific rules, and Betting Rules govern sportsbook settlement. Privacy and KYC documentation covers personal-data and verification processes.
| Document | Main purpose |
|---|---|
| Terms & Conditions | Account, eligibility, payments, restricted account activity, closure |
| Bonus Policy | Wagering, contribution, maximum bet, bonus abuse |
| Betting Rules | Settlement, voids and sports-market handling |
| Privacy/KYC documents | Personal data and verification |
When a specific transaction is disputed, the relevant specialised document can matter more than a general summary. A sports settlement question, for example, should be checked against Betting Rules rather than casino bonus wording.
Personal-data handling is covered separately in the privacy information, while practical account creation and recovery steps are in the registration guide.
Common questions about the FS Casino Terms
We answer the most common account and page-specific questions here in short form, using the same conditions described above.
How many accounts can one player have?
One main account. Additional profiles can be treated as duplicates.
Can I use another person’s card?
No. The current Terms are structured around deposits and payment methods belonging to the registered account holder.
Can we request KYC before a withdrawal?
Yes. Verification can be requested at any time, and withdrawals can be restricted until checks are completed.
Does the translated version override the English Terms?
No. The current Terms state that the English original prevails in case of a discrepancy.
Using our FS Casino Terms and Conditions as the account reference
Our Terms work together with the Bonus Policy, Betting Rules, Privacy Notice and other specific documents. When a question concerns a bonus or sports settlement, the specialised policy may add conditions to the general account rules. Keeping these documents separated by topic makes it easier to find the condition that applies to a payment, promotion, bet or account action.