FS Casino Privacy Policy: How We Handle Account, KYC and Payment Data

We use account, payment and verification information to provide FS Casino services, protect accounts and process transactions. Intelligent Innovations N.V. provides our website services, while Verbenaz Limited acts as our authorised payment agent. This page explains the main data categories and practical privacy points in plain language; the current official Privacy Notice remains the source for the operative legal details.

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Who handles account and payment information

Our current Terms identify Intelligent Innovations N.V., Curaçao registration number 142065, as the company through which we provide fs.casino services. Payments are managed by Verbenaz Limited, Cyprus registration HE 385376, as our authorised payment agent.

That structure means account information, verification data and payment information can involve more than one service provider. The current official Privacy Notice is the best source for the exact controller/processor roles, contact point and international-transfer wording.

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Personal data connected with an account

Information used during registration and account management can include:

• email address and login credentials;
• name, date of birth and phone number;
• address or additional profile information requested for verification;
• payment method and transaction information;
• identity and source-of-funds documents when KYC is required;
• device, IP, session and security information;
• communication with support and account history.

The data needed in a specific case depends on the account, transaction and compliance check. Using accurate information and our designated secure channel for sensitive documents helps keep verification straightforward.

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Why personal and KYC data may be used

Account data can be needed to create and administer the player profile, process deposits and withdrawals, verify age and identity, prevent fraud, apply account restrictions, investigate disputes and meet legal or regulatory obligations. Optional marketing or non-essential cookies may require a separate basis or consent depending on the law that applies.

These purposes should be stated precisely in the operative Privacy Notice. Only legal bases and data-protection roles confirmed in our current Privacy Notice should be relied upon.

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Payment providers and other recipients

Transactions may involve banks, card networks, e-wallets, payment processors and fraud-prevention or verification providers. The Terms also allow verification checks to be performed by third parties, including regulatory bodies where required.

When data is shared, the scope should be limited to what is necessary for the relevant payment, security or compliance purpose. Any list of named recipients or countries should be taken from the current operator notice rather than hard-coded from an old version.

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Cookies, devices and security data

Cookies and similar technologies can be used for authentication, session continuity, preferences, security and analytics. Security-related processing can include device and IP information used to identify unusual login patterns, account sharing or location-masking activity covered by the account rules.

Optional analytics or marketing technologies should be separated from strictly necessary cookies where applicable. A dedicated Cookie Policy is the better place for a complete list of categories, duration and third-party tags.

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How long information may be retained

Retention periods can differ by data category. Financial, KYC, fraud-prevention and dispute records may need to be kept after account closure where legal or regulatory obligations require it, while other data may have shorter operational lifecycles.

Any fixed retention period is best taken from the current official Privacy Notice or confirmed through legal review. After account closure, some compliance records may continue to be retained where legal or regulatory obligations apply.

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User rights and requests

Depending on the law that applies to the user and the processing activity, privacy rights can include access to personal data, correction of inaccurate information, objection or restriction in certain circumstances, and deletion where no overriding legal obligation requires retention.

Requests should be sent through the contact method stated in the current official Privacy Notice. Identity may need to be verified before sensitive account data is disclosed or changed.

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Keeping account data secure

The main points to keep in mind are:

• Use a unique password and do not share it.
• Please send KYC documents only through the secure method we specify in your verification request.
• For payment-document checks, it is best to follow our exact instructions and provide only the card details required by the compliant format.
• Update personal information if it changes.
• Contact support quickly if unauthorised access is suspected.

Security is shared between our systems and the account holder’s behaviour. A strong password works best together with private credentials and a locked device, while KYC provides a separate layer of account verification.

For the account-side view of verification, see the registration and KYC guide. General obligations around account data and payments are set out in the FS Casino Terms.

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Common questions about FS Casino privacy

We answer the most common account and page-specific questions here in short form, using the same conditions described above.

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How we apply the FS Casino Privacy Policy in practice

We aim to make the data side of your account understandable without turning every verification step into legal jargon. The key principle is simple: we use account and transaction information to provide services, protect the account and meet applicable verification requirements. For legally operative details such as retention periods, data-controller roles or international transfers, the current official Privacy Notice remains the reference.